Careers
Swizzels Matlow is a family business in all respects. It is run by the 3rd generation of the founders of the business and is also where different generations from the same families often work alongside one another.
Employing nearly 600 employees, we enjoy tremendous staff loyalty – over 20% of our employees have worked here for 20 years or more. Our employees are our best assets. We value their personal as well as their professional development, offering workplace vocational qualifications or e-learning for any subject of their choice from IT to camera skills in our dedicated Refreshers Learning Centre.
Swizzels is an equal opportunities employer and we are proud of our caring culture, being awarded disability confident employer status.
We always welcome opinions and ideas from all who work for us. We aren’t just a team – we are a family. To join the Swizzels Matlow family please fill in the form below and someone will get back to you.
Current vacancies
Customer Supply Co-Ordinator
Hours:
Monday – Friday 9:00am – 5:00pm
Salary: Competitive & dependent on experience
Key Responsibilities include:
- Sales Order Input & Administration
- Customer Liaison
- KPI / Shortage Reporting
- Update orders when required and make necessary amendments, chasing outstanding information.
- Work with Boughey, Swizzels export colleagues and other contacts gain updated information on customer deliveries and on the creation and administration of export certification and corresponding documentation pertaining to the delivery of shipments destined for NI and ROI.
- Liaise with the Commercial Team / Account Managers on ensuring pricing, promotional and other relevant information is correct and in place to successfully process sales orders.
- Evaluate orders and assess them for the correct MOQ and MOV, contact customers to amend orders as necessary to ensure they meet these criteria.
- Support the Commercial Team / Account Managers with order information when required including updating on any late and / or failed deliveries.
- Work with sales and the customer supply team to develop an allocation plan when necessary.
- Support the Customer Supply Manager in providing information required for joint supply chain plans and ad-hoc customer queries.
- Update Master Data in AS400, including raising new SKU codes when requested.
- Respond to customer queries which come into the business via the sales shared inbox.
- Liaise with the Credit Control team on various subjects including new account set up, customer master data updates including new delivery addresses, and credit held orders and release dates.
- Raise Customer Collections Notes and process these when required
Key Attributes include:
- IT literate with experience of MS office applications.
- Experience with AS400 / iSeries or similar for order entry
- Strong communication and excellent interpersonal skills. Comfortable liaising with individuals at all levels.
- Excellent attention to detail.
- Sound understanding of basic supply chain principles, transport processes and export paperwork procedures.
- Able to work to strict deadlines and remain calm under pressure.
- Proactively seeks improved ways of working and adoption of best practice principles.
- Displays behaviours aligned to the Swizzels core values
This position is based at the New Mills site
